Refund policy

Your satisfaction is important to us at Snugclouds.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in original packaging.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued back to your original payment method within a few business days.

Non-Refundable Items

Refunds are not available for:

  • Items damaged due to misuse

  • Items returned without original packaging

  • Orders past the 30-day return window

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we’ll make it right.